Connect your WhatsApp number

You need:

• A Meta Business account (business.facebook.com) that you manage.
• A phone number for WhatsApp that is not currently signed in to the WhatsApp or WhatsApp Business app. A number can only be on the API or on the app, not both. A new SIM or a landline that can receive a verification call both work.
• Access to the Meta developer console for the business. Today the connection is set up there and pasted into LeadFlow. If you would rather we do this with you, book a demo and we will set it up together.

1. In LeadFlow, open AI team in the sidebar and choose the WhatsApp employee.
2. Open its Settings tab and click Set up WhatsApp, then Start guided setup.
3. The wizard walks through four steps: tell the agent about your business, connect the number, teach it its first answers, and go live. You can leave and come back; your progress is kept.

The Connect step asks for three values from the Meta developer console. Each field has a Where do I find this? link that opens the exact page.

Choose the default country code your customers use (Malaysia is +60). LeadFlow checks the values against Meta before saving. A wrong token or number ID is reported on the spot, never saved.

Under Webhook setup the wizard shows a callback URL and a verify token. Paste both into the Meta app's WhatsApp → Configuration page and subscribe to the messages field. This is how Meta delivers incoming messages to LeadFlow.

1. On the last step, click Test the connection and send any message from your own phone to the business number. The page shows We received your message. when it arrives.
2. Choose the agent's tone and whether Auto-reply is on. With auto-reply off, chats still arrive and your team answers by hand.
3. The AI only ever answers from answers and playbooks you have confirmed — nothing is live until you confirm it. See Teach the AI its first answers.

• Token expired or revoked on the Connection card: generate a new permanent token in Meta and click Reconnect WhatsApp.
• Messages arrive but the AI stays silent: check that Auto-reply is on and that at least one answer or playbook is confirmed.
• Nothing arrives: re-check the webhook subscription in the Meta app and that the number is not signed in to a phone app.