What the AI did and why

更新于 2026年11月8日

这些文章目前只有英文版。

Every AI employee in LeadFlow keeps a record of what it does. From today that record opens: next to any action in My office or on an employee's Activity tab, click See why and the action's ledger card appears. Nothing on it is a guess — every line comes from what was recorded at the moment the AI acted.

The four answers

What happened — the action in one sentence, for example "Replied to Aisyah" or "Drafted a follow-up for Farid".
Why — the reason first when there is one ("The customer asked for a person"), then what triggered it and who asked for it.
Based on — the confirmed answers, brand voice, facts about the lead, brief or trend the AI worked from. Where the text is stored you see it; otherwise the item is listed by reference.
Outcome at the time — how the action ended then: "Sent", "Handed to Farid", "Draft saved for approval".

A separate Now line tells you where the record stands today — the conversation's current state, whether a draft was approved, whether an article was published — read live when you open the card. If LeadFlow can't check, it says so.

Plan and checks

Open Plan and checks to see the steps the AI took, in order, and the checks the result passed before anything went out ("The reply was complete and on topic", "Within today's reply limit"). A failed check is marked and explained. The last line names the AI model that did the work and what it cost.

When something wasn't recorded

Actions from before this record existed show "Context wasn't recorded for actions before …" instead of invented detail. Some items are visible to admins only — the card says Only admins can see this rather than hiding the item silently.

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